Terms of Service | Synthable

Please read these Terms of Service ("Terms") carefully before using the Synthable platform and any related services (collectively, the "Service") operated by Black Forest Apps, LLC, a Delaware limited liability company ("Company", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Black Forest Apps, LLC. You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use the Service. By using the Service you represent that you meet this requirement and that you have the legal capacity to enter into this agreement. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

Synthable is an AI-powered product customization and e-commerce platform that allows users to generate original artwork using generative AI tools and apply that artwork to made-to-order physical products. All products are produced on demand by a third-party fulfillment partner and shipped directly to the customer. We do not maintain physical inventory.

Intended Use. The AI image generation features of the Service are provided solely to assist you in designing artwork for products you intend to purchase through the Service. You may not use the AI generation features as a standalone image generation service, to produce content for distribution or commercial use outside of a completed product order, or for any purpose other than creating designs for products available on the Service. Generating artwork without a genuine intent to complete a purchase, or repeatedly generating images without completing orders, is a misuse of the Service and may result in account suspension.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, and without liability to you.

3. Accounts

Certain features of the Service require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@synthable.ai if you become aware of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized use of your account.

We may terminate or suspend your account at any time, with or without cause or notice, if we determine in our sole discretion that you have violated these Terms or that continued access poses a risk to the Service or other users.

4. Orders, Pricing, and Payment

4.1 Order Acceptance

Placing an order constitutes an offer to purchase. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraud. If your order is canceled after payment has been captured, we will issue a full refund.

4.2 Pricing

All prices are displayed in US dollars and are subject to change without notice. Prices do not include applicable taxes, which will be calculated and displayed at checkout. Shipping costs are calculated based on your delivery address and selected shipping method and are shown before you confirm payment. We reserve the right to correct any pricing errors even if an order has already been placed; in such cases we will notify you and give you the option to confirm at the corrected price or cancel for a full refund.

4.3 Payment

Payment is processed by a third-party payment processor. By submitting a payment you authorize us to charge the full order amount to your selected payment method. We do not store your full card details. Your payment information is governed by the payment processor's terms and privacy policy.

4.4 Made-to-Order; No Cancellation After Submission

Because every product is custom-made to your specifications and enters production immediately upon order submission, orders cannot be canceled or modified once they have been submitted to our fulfillment partner. Please review your design, quantity, and shipping address carefully before completing your purchase.

5. AI-Generated Content and User Content

5.1 Your Inputs

When you provide text prompts, upload images, or otherwise supply content to the Service ("User Content"), you represent and warrant that:

You own or have all necessary rights, licenses, and permissions to use and reproduce the User Content, including any images you upload;
Any image you upload is not protected by copyright or trademark belonging to a third party unless you hold a valid license expressly permitting the specific use you are making of it;
You will not upload or submit images featuring recognizable logos, brand marks, trademarked characters, sports team insignia, celebrity likenesses, or other proprietary material without written authorization from the rights holder;
You will not upload or submit images that are obscene, pornographic, sexually explicit, or otherwise illegal under applicable law;
You will not upload or submit images depicting minors in any sexualized, exploitative, or inappropriate context — any such submission will be reported to the appropriate authorities;
The User Content does not infringe any third-party intellectual property, privacy, or publicity rights;
The User Content does not violate any applicable local, state, federal, or international law or regulation; and
The User Content does not contain material that is defamatory, threatening, harassing, or otherwise objectionable.

You understand that submitting prohibited content is a material breach of these Terms and may result in immediate account termination, cancellation of your order without refund, and referral to law enforcement where required by law.

5.2 AI-Generated Outputs

The Service uses generative AI to produce artwork based on your inputs. You acknowledge that AI-generated outputs are probabilistic and may vary. We do not guarantee that any particular output will be produced, or that outputs will be free from unintended content. You are responsible for reviewing generated artwork before approving it for printing.

To the extent permitted by law, you represent that you have all rights necessary to use, reproduce, and print the AI-generated artwork you approve for your order.

5.3 Prohibited Content

You may not use the Service to create, upload, submit, or print content that:

Infringes any copyright, trademark, patent, trade secret, or other intellectual property right of any person or entity — including but not limited to brand logos, trademarked characters, sports team marks, movie or TV stills, and artwork you did not create and do not hold a license to reproduce;
Uses the name, image, likeness, or signature of any individual — including public figures, athletes, and celebrities — without their express written consent;
Violates any person's right of publicity or privacy;
Is pornographic, sexually explicit, obscene, or otherwise illegal under applicable law;
Depicts, exploits, or sexualizes minors in any way;
Promotes hatred, discrimination, or violence against any person or group based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic;
Depicts or promotes illegal activity, including the use of controlled substances or illegal weapons;
Is defamatory, harassing, or threatening toward any individual or organization; or
Violates any applicable local, state, federal, or international law.

We reserve the right to refuse to produce any order that we determine, in our sole discretion, contains prohibited content. Orders refused for prohibited content will be canceled without refund, and we reserve the right to report the submission to law enforcement where required or appropriate.

5.4 License to Us

By submitting an order, you grant us a limited, non-exclusive, worldwide license to use your User Content and approved AI-generated artwork solely for the purpose of fulfilling your order. We do not claim ownership of your designs.

6. Intellectual Property

All content on the Service that is not User Content — including the Synthable name and logo, website design, text, graphics, software, and underlying AI workflows — is the property of Black Forest Apps, LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service or its content without our prior written permission.

7. Shipping, Delivery, and Production Times

Production and delivery time estimates are provided by our fulfillment partner and are estimates only — not guarantees. We are not responsible for delays caused by our fulfillment partner, shipping carriers, customs, natural disasters, or other events outside our control. Risk of loss and title for products passes to you upon delivery to the carrier.

You are responsible for providing an accurate and complete shipping address. We are not liable for orders shipped to an incorrectly provided address. If a package is returned to sender due to an incorrect address, you may be charged for reshipment.

8. Returns, Refunds, and Reprints

Because all products are made to order and personalized, we do not accept returns except in cases of our error or a product defect.

Defective or incorrect products — if your order arrives damaged, defective, or materially different from what you approved, contact us within 14 days of delivery at support@synthable.ai with a description and photographs. We will, at our discretion, offer a reprint or a full refund.
Lost in transit — if your package appears lost (tracking, when available, stops updating, or the estimated delivery window has passed with no delivery), contact us and we will work with the carrier to resolve the issue and, if appropriate, issue a reprint or refund.
Customer error — refunds or reprints are not provided for orders where the customer approved an incorrect design, selected the wrong size or color, or provided an incorrect shipping address.

All refund and reprint decisions are made at our sole discretion.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS WILL MEET YOUR EXPECTATIONS OR BE SUITABLE FOR ANY PARTICULAR PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BLACK FOREST APPS, LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Black Forest Apps, LLC and its members, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party right, including any intellectual property, privacy, or publicity right; or (e) any claim that your User Content caused damage to a third party.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, with proceedings conducted in Pennsylvania. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the fullest extent permitted by law, you waive the right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

13. Prohibited Uses

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms;
Use the AI generation features for any purpose other than designing artwork for products you genuinely intend to purchase through the Service;
Use the Service as a free or low-cost AI image generation tool — including generating, downloading, saving, or otherwise extracting AI-generated images for personal, commercial, or third-party use outside of a completed product order;
Systematically generate large volumes of images without a genuine intent to complete product orders;
Resell, sublicense, or distribute AI-generated outputs produced through the Service without our prior written consent;
Attempt to gain unauthorized access to any part of the Service or its related systems;
Use automated means (bots, scrapers, crawlers) to access or interact with the Service, including its AI generation features, without our written permission;
Interfere with or disrupt the integrity or performance of the Service;
Reverse-engineer, decompile, or disassemble any software or AI models underlying the Service;
Impersonate any person or entity or misrepresent your affiliation with any person or entity;
Use the Service to transmit spam, malware, or other harmful content.

14. Third-Party Services

The Service integrates with third-party services for payment processing, order fulfillment, and other functions. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the practices of any third-party service providers.

15. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page with a new effective date. For material changes we will make reasonable efforts to notify registered users by email or a prominent notice on the Service. Your continued use of the Service after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

16. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Black Forest Apps, LLC regarding the Service and supersede all prior agreements.
Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment. You may not assign these Terms or any rights hereunder without our prior written consent. We may assign these Terms freely.
No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

17. Contact

Questions about these Terms? Contact us at:

Black Forest Apps, LLC d/b/a Synthable
support@synthable.ai